Frequently Asked Questions

CraftMiner is a premium Minecraft server that offers enhanced gameplay with custom features, events, and a vibrant community. We provide a unique experience with special game modes, exclusive items, and regular updates.

Simply add our server address play.craftminer.com to your Minecraft multiplayer servers list. You'll need a valid Minecraft account and an internet connection. Click the "Play" button on our website to copy the server address.

Yes! CraftMiner is completely free to play. However, we offer optional cosmetics, ranks, and items in our store to support server development. These purchases are purely cosmetic and don't affect gameplay balance.

CraftMiner runs on the latest Minecraft Java Edition version. We recommend updating to the newest version for the best experience. Older versions may have compatibility issues.

We offer multiple game modes including Survival, Skyblock, Creative, and special event modes. Each mode has unique features and progression systems. Check our website for current available modes.

You can earn in-game currency by completing quests, selling items at the auction house, participating in events, and mining resources. The more you play, the more opportunities you have to earn!

Yes! You can claim land to protect your builds. Use the claiming system to mark your territory. There are rules about claim spacing to ensure fair distribution of land for all players.

We have comprehensive server rules to ensure a safe and enjoyable environment for everyone. Please visit our Rules page to read the complete list. Violations may result in warnings, mutes, or bans.

Try these steps: 1) Reduce your render distance in settings, 2) Close other applications, 3) Check your internet connection, 4) Restart your game. If problems persist, contact our support team on Discord.

First, check if the server is online. Verify your internet connection and firewall settings. Make sure you're using the correct server address: play.craftminer.com. If issues continue, open a support ticket on Discord.

Client-side mods that don't provide unfair advantages (like OptiFine, Minimap) are allowed. However, cheating mods, hacked clients, and mods that give gameplay advantages are strictly prohibited and will result in a ban.

We release updates regularly with new features, bug fixes, and improvements. Major updates typically come monthly, with smaller patches as needed. Follow our Discord for update announcements.

We accept all major payment methods including credit cards, PayPal, and other popular payment processors. All transactions are secure and encrypted.

Refund policies vary by purchase type. Cosmetics and ranks are generally non-refundable once applied. For issues or disputes, please contact our support team on Discord with your transaction details.

Visit our Store page, select the item you want, and click Purchase. You'll be redirected to our secure payment processor. After payment, your item will be delivered to your account within minutes.

Yes! We use industry-standard encryption and secure payment processors. Your payment information is never stored on our servers. All transactions are protected by SSL encryption.